Refund policy
Amelo – Return & Refund Policy
Last updated: 15/10/2026
You can request a return within 7 days of delivery. Our products are oral-care and hygiene items, so opened products cannot be returned.
What you can return
- Damaged, defective, expired, wrong or missing items: free replacement or full refund, at no cost to you.
- Change of mind: unopened, unused and sealed products in their original packaging.
What you cannot return
- Opened, used or unsealed products
- Products damaged through misuse
- Free gifts, samples and final-sale items
- Requests made after 7 days
How to request a return
Email amelocareindia@gmail.com within 7 days of delivery with your order number, the reason, and clear photos. An unboxing video helps. We reply within 24–48 hours and arrange a pickup, or ask you to self-ship.
Exchanges
Damaged or wrong items are replaced free. Unopened products can be exchanged for another product; we settle any price difference.
Refunds
- Approved refunds are processed within 5 business days to your original payment method.
- Cash on Delivery orders are refunded by bank transfer or UPI.
- Your bank may take a few more days to show the credit.
- Orders cancelled before dispatch get a full refund, with no charges.
Return shipping
Free for damaged, defective, expired, wrong or missing items. For change-of-mind returns, no money is deducted for pickup, or you can self-ship at your own cost.
Contact
Amelo, Shop No. R1-102, First Floor, M3M Tee Point, Golf Course Road Extension, Sector 65, Gurugram, Haryana 122018. Email: amelocareindia@gmail.com
This policy does not affect your rights under the Consumer Protection Act, 2019.